Privacy Policy

Effective 6 November 2026. Version 2026-11-06.

AgentXConnect ("we", "us") is an app and website that helps insurance Development Officers (DOs) and their agents manage leads, follow-ups, targets, messages and training. This policy explains what personal data we collect, why, who we share it with, and the choices you have. It applies to the AgentXConnect mobile apps, the web app and this website.

AgentXConnect is an independent product. It is not affiliated with, endorsed by or sponsored by any insurance company.

1. What we collect

Account and agency details

Your name, mobile number, personal email, an optional office email, your role (DO or agent), an optional profile photo, your agency name, branch, DO code or agent number, team size and language. A DO gives us this when signing up. Agents are added by their DO.

Content you put in the app

Leads and prospects (names, phone numbers, notes, status), policies and premiums you record, targets, daily reports, messages between you and your team, documents, videos and files you upload, and your training and mock-test progress. This is your business data. You decide what to enter.

Billing

Plan, invoices, payment status and amounts. Payments are taken by Razorpay. We receive the result (paid or not, order and payment IDs, amount) and never see or store your card number, UPI PIN or bank login.

AI Coach

When you use AI Coach, the question you type and the context needed to answer it are sent to our AI provider (see section 4) to produce a reply. Do not enter anything you would not want processed this way.

Device and usage

A push-notification token for your device, your IP address and basic request logs (for security, abuse prevention and fixing errors), and the app version. We use a sign-in session token stored on your device.

What we do not collect

We do not read your phone contacts, your location, your advertising ID, your photos beyond a picture you choose, or your messages outside the app. We run no advertising and no cross-app tracking. We do not sell your data.

The app asks for permission to show notifications, and to use the camera or photo library only when you choose to add a photo or a file.

2. Why we use it

• To create your account, sign you in with a one-time code by SMS, and run the features you use.
• To bill you, send invoices and prevent fraud.
• To send notifications you can switch off in your device settings.
• To keep the service secure, fix problems and improve it.
• To meet legal duties such as tax records.

We rely on your consent, which you give when you accept this policy, and on what we need to provide the service you asked for. You can withdraw consent by deleting your account.

3. Your clients' data

A DO or agent who enters details about prospects and clients decides why and how that data is used. They are responsible for having the right to record it and for following the laws and insurance regulator rules that apply to them. We process that data only to run AgentXConnect for them, under this policy and our Terms. People whose details are in someone's AgentXConnect should ask that DO or agent first. You can also write to us and we will pass the request on.

4. Who we share data with

We use these service providers, only for the purposes below. We do not let them use your data for their own advertising.

Inside an agency, a DO can see their team's leads, reports and messages as set by the app. We may also disclose data when the law requires it or to protect people from harm or fraud.

5. Where data is stored

Our servers are in Singapore and some providers above operate in other countries, so your data is processed outside India. We choose providers that protect data in transit and at rest and we share only what each needs.

6. How long we keep it

We keep your data while your account is active. When you delete your account (section 8) we erase your personal details straight away. Invoices and payment records are kept without names for as long as tax law requires, currently up to eight years. Routine logs are kept for a short time for security and then removed.

7. Security

Traffic is encrypted with HTTPS. Sign-in uses a one-time SMS code and short-lived tokens. Each agency's data is kept separate from others. Uploaded files sit in private storage and open only through short-lived links. No system is perfectly secure. If we learn of a breach that affects you we will tell you and the authorities as the law requires.

8. Your choices and rights

• See and correct your details in Profile, or ask us to.
• Delete your account yourself: open Profile, choose Delete account and confirm. This works in the Android app, the iPhone app and the web app. If you cannot sign in, see how to delete your account or write to us.
• Withdraw consent or ask for a copy of your data: write to us.
• Switch off notifications in your device settings.
• Complain to us first. You may also approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

If you are a DO and delete your account, the whole agency is closed: your agents lose access, their personal details are erased and your agency's leads are deleted. Tell your team before you do this.

9. Children

AgentXConnect is for working adults. It is not for anyone under 18 and we do not knowingly collect their data.

10. Changes

If we change this policy we will update the date above and, for material changes, tell you in the app before they apply. Using the app after that means you accept the update.

11. Contact and grievances

Questions, requests and complaints about your data: rohitdaftari3@gmail.com. We aim to reply within 7 days and to resolve requests within 30 days.