Terms of Service

Effective 6 November 2026. Version 2026-11-06.

These Terms are an agreement between you and AgentXConnect ("we", "us"). By creating an account or using the apps, web app or website, you agree to them and to our Privacy Policy. If you do not agree, do not use AgentXConnect.

1. What AgentXConnect is

AgentXConnect is software for insurance Development Officers (DOs) and their agents: leads, follow-ups, targets, reports, messages, training and an AI sales coach. It is an independent product, not affiliated with, endorsed by or sponsored by any insurance company. We do not sell insurance, give insurance or financial advice, or take part in any sale between you and a customer.

2. Who can use it

• You must be 18 or older and able to enter a binding contract in India.
• A DO creates the agency account. Agents are added by their DO and sign in with their own mobile numbers.
• Give true details and keep your number and sign-in secure. You are responsible for what happens under your account. Tell us at once if someone else uses it.
• One person, one account. Do not share your sign-in.

3. Free trial, plans and payment

• A new agency gets a 14-day free trial. No payment is needed to start.
• After the trial, a paid plan is needed to keep using AgentXConnect. Prices depend on team size and are shown in the app before you pay. Prices exclude GST where it applies.
• Payments are processed by Razorpay. We do not store your card or bank details.
• If an invoice is not paid, access to the agency pauses until it is. Your data is not deleted because a payment is late.
• Fees already paid are not refundable unless the law requires it or we agree in writing.
• We may change prices for future periods with notice in the app.

4. How you may use it

You agree not to:

• break any law or insurance regulator rule, or use AgentXConnect to mislead customers;
• enter personal data about other people unless you have the right to do so and a lawful purpose;
• send spam or unwanted messages, or harass anyone;
• upload malware, or content that is unlawful, infringing, or abusive;
• probe, overload, copy, reverse engineer or break into the service, or get around limits and security;
• resell the service or use it to build a competing product.

You are responsible for following the licensing, conduct and customer-data rules that apply to you as an insurance professional. AgentXConnect does not check this for you.

5. Your content

You keep ownership of the data you put in. You give us permission to store, process and display it only to run the service for you and your agency, as described in the Privacy Policy. You are responsible for it and for having the rights to it.

6. AI Coach

AI Coach is generated by a machine and can be wrong, out of date or incomplete. It is a writing and practice aid, not professional, legal, tax, insurance or financial advice. Check anything important before you rely on it or share it with a customer. Your questions are sent to our AI provider as described in the Privacy Policy.

7. Our rights

We own AgentXConnect, its design, software and brand. We give you a personal, non-exclusive, non-transferable right to use it while you follow these Terms. If you send us feedback, we may use it without owing you anything.

8. Availability and changes

We work to keep AgentXConnect running but do not promise it will be uninterrupted or error-free. We may update, change or remove features, and will give notice of changes that matter.

9. Ending your use

You can stop at any time and delete your account from Profile in the app or web app, or as described on our account deletion page. A DO deleting the account closes the whole agency. We may suspend or end access if you break these Terms, put others or the service at risk, or do not pay. Sections that by their nature should survive (such as 5, 10, 11 and 12) continue after the account ends.

10. Warranty and liability

AgentXConnect is provided "as is" and "as available". To the extent the law allows, we do not give any warranty of fitness for a particular purpose, and we are not liable for indirect or consequential loss, lost profits, lost business or lost data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

11. Your responsibility to us

You will cover our reasonable losses from a claim by a third party that arises from your content or from your breaking these Terms or the law.

12. Governing law

These Terms are governed by the laws of India. The courts in India that have jurisdiction will hear any dispute. Please write to us first so we can try to settle it.

13. App stores

If you downloaded the app from the Apple App Store or Google Play: these Terms are between you and us, not Apple or Google. Apple and Google have no duty to provide support or maintenance for the app and are not responsible for any claim about it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You must also follow the store's own terms.

14. Changes to these Terms

We may update these Terms. We will change the date above and tell you in the app before material changes apply. If you keep using AgentXConnect after that, you accept the new Terms.

15. Contact

Questions about these Terms: rohitdaftari3@gmail.com.